Group Project (August - Nov 2020)
University of Technology Sydney, Australia

NIGHT GO PROTOTYPE

ROLE: USER RESEARCHER AND UX DESIGNER

CHALLENGES

We identified some workers facing the issue of working at a night shift in finding public transportation. Based on the interview, the issues are about security and safety, timesaving, and cost value regarding night commuting.

SOLUTIONS

Designing technology to support safe and secure ride and cost and time saving. The NightGo has specific features that are a roaster remainder, travel recommendation, and a safety toolkit. By using the app, user can have an alert for shifting time, better decision to take transportation, access a one stop call for safety commuting.

METHOD

  • Human Centered Design

  • Design Thinking process

  • Heuristic and UX Evaluation

MY CONTRIBUTION

  • Collaborated with other teams throughout the design process;

  • Undertook user research: interview, persona, and user journey;

  • Generated the initial concept - paper prototype - wireframes - mid fidelity - hi-fidelity;

  • Conducted user experience evaluation.

  • Interpreted the feedback into design through iterative process from testing.

FURTHER DEVELOPMENT

We proposed designing wearable technology, a smartwatch, connected to the NightGo app. It provides benefits for the user during commuting by providing accessible technology without staring on the phone and making users aware of their environment while commuting at night-time.

ACHIEVEMENTS

Proposed the ideas for further development into wearable technology to increase their awareness with their environment while night commuting.

USER RESEARCH

We conducted user research by interviewing 3 students while commuting. We found some issues faced by students who have part time job with night shifting. The insight has been describe above.

PERSONA AND USER JOURNEY

Below is one of the three personas and user journeys that represent the insights based on user research.

IDEATION

Based on the challenges, we come up with the solution for security and safety, timesaving, and cost value regarding night commuting by designing an app with specific features.

PROTOTYPE

Night go app consists of a roaster remainder, travel recommendation, and a safety toolkit. We created a paper prototype - wireframe - mid fidelity prototype. Then we tested it to persona.

TESTING

In the heuristic evaluation, we employed three participants to use the prototype. While the user experience evaluation was undertaken with three participants as well.

FEEDBACK

  • We found that the significant issues were the use of icons and symbols that make the participants confused about the meaning, and they do not know what to do next.

  • The finding is most participants feel secured and safe by using Nightgo and suit them the best transport recommendation to be taken for night-time commuting.

  • We have a limitation on the evaluation process. Due to the small participant for heuristic evaluation and English as a second language, we did not fully capture user experiences.

FINAL PROTOTYPE

FURTHER DEVELOPMENT

Takeaways

Instead of improving user experience, wearable IoT devices could be the technology to raise awareness in the current environment for supporting safety and secure trip.

I learned that considering what platform (android or iphone) to be used when turning wireframe into prototype affects on conducting usability testing with the user.

I also learned that building a communication among the member is critical to keep the project going with the best result and success.

 

IMPACT

The feature of ride sharing will limit carbon footprint that is reducing the pollution into the air from cars.

Recommendation trip (ride sharing preferences) provides affordable cost and safety for women who prefer to share with the same gender.